This policy explains how and why we collect personal information on our customers and people who may make enquiries with us, how we use it and the conditions under which we may disclose that information to others. It also explains how we keep it safe and secure.

You can contact our customer service team at Oltco any time at all to:

* Ask us to delete any information we may hold on you.
* Request access to information that we have about you and correct contact details, if necessary.

Email us : [email protected]
Call us : 01637839000
Or write to us:
Oltco Ltd
64 Tower Rd

What Information we collect and how we use it?

The personal information we collect can include your name, address, email address, phone number, IP address and any information you choose to disclose to us regarding your enquiry or job.

We will use your information to process your contract with us and hold this information on file to enable us to carry out our obligations.

We may use your information to:
*send you communications which you have requested and that may be of interest to you. This could include information about services or products.
*Process an employment application.
*Request your feedback or leave a review.
*Notify you of any changes to our products or services.

We will never sell or rent your information to third parties.

Third party service providers working on our behalf : we may pass your information on to our third party service providers for the purposes of completing tasks and providing services to you on our behalf, we will only disclose information if it is absolutely necessary.

We also have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

When payments are made by you, your money is processed by our third party payment processor Sagepay, who specialise in the secure online capture and processing of credit/debit card transactions.

Security precautions we have in place

Steps are taken throughout our company to ensure that all information is treated securely :

Any information we hold is either stored on our computer program Kashflow which is password protected or in a locked filing cabinet with only a few individuals who have a key.

Any credit or debit card information provided to ourselves will be used in a safe and secure manner. We use a secure online terminal when processing card payments over the phone, so card payments are not stored on-site. We do not store credit or debit card details through our website.

Once we receive your information, we make our best effort to ensure its security on our systems. Our Data Protection Officer Mrs Corinna Dowen oversees all this.

Advertising cookies and pixels

Our carefully selected media partners place third party cookies and pixels onto our website on our behalf. These cookies record your visit to our website and, the pages you have visited and the links you have followed.

We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website.

Facebook Pixel

This Cookie is placed by Facebook. It enables Oltco LTD to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Oltco LTD to see how our users move between devices when accessing Our Website and Facebook, to ensure that Oltco LTD advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with us on the Oltco LTD website. For further information about the Facebook Pixel please see:


We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Your Options

Of course you have a choice wether you wish to receive any information from us. If you do not wish to receive direct marketing communications from us then please notify us by any of the follow means:

Email us : [email protected]
Call us : 01637839000
Or write to us: Oltco Ltd, 64 Tower Rd, Newquay, Cornwall TR7 2SZ

We will never contact you for marketing purposes by email, phone, text message or post if you have previously told us that you don’t want us to.

The accuracy of your information is important to us, if your information changes or you wish for us to remove you from our data base please make us aware of this as soon as possible. Thank you.